Management I Training

Car Wash Management Training I

Description

A differentiation advantage is achieved when you deliver customer benefits – better than your competitor.

Human Talent, your single greatest asset, can help you get there. How? By developing that talent.

More and more organizations are recognizing that in order to gain a competitive advantage, they need to make sure their people know how to handle themselves professionally when relating to customers and peers.

Any company trying to compete must figure out a way to engage the mind of nearly every employee.Jack Welch, Former CEO - General Electric

Investing in your employees encourages them to apply their tacit knowledge and soft skills – enhancing their self-worth and strengthening their commitment to your company’s performance. They are your only asset that cannot be replicated by your competitor. After all, they are “the company” from a customers’ viewpoint.

Educating, training and developing human talent is a critical success factor in creating or strengthening a competitive advantage. Our 5-day Management I program focusing on Express Exterior models, engages participants in learning about the human resource aspects of a professional car wash operation and the importance of creating a sustainable competitive advantage.

Course Agenda

What you'll learn in this course

Day 1Monday Day 2Tuesday Day 3Wednesday Day 4Thursday Day 5Friday
  • An introduction to CarWash College
  • Managing people
  • What employees need to know
  • What managers need to know
  • Scheduling best practices
  • Finding good people
  • Matching people to the job
  • Face-to-face interviewing
  • The human resource advantage
  • Holding effective meetings
  • How to train new employees
  • How to coach existing employees
  • Successful communication
  • How to deal with problem cars
  • Handling damage claims
  • Analyzing financial results
  • Managing operational costs
  • Systems & reporting
  • Holding people accountable at a car wash
  • Final Exam
  • Safety
  • Marketing
  • Graduation luncheon

Course Schedule

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