PLACING YOUR ORDER
- All orders are processed for shipment immediately upon receipt of the order.
- Sonny's minimum order requirement is $50.00. Orders less than the minimum will be subject to additional handling charges.
- All prices are subject to change without notice.
- Orders will be invoiced at the prices prevailing on the date of shipment.
- Sonny's requires full payment for custom special order requests at the time of order. Custom special orders cannot be cancelled or returned
PAYMENT TERMS AND POLICY
Payment can be made by Visa, MasterCard, Discover or American Express. Pre-payment may also be made by check. There will be a $35.00 service charge on all returned checks. The customer assumes all responsibilities for any sales or use tax not paid to the company and to pay the tax to the proper tax authority and hold Sonny's harmless for tax expenses connected herewith.
HOW WE CALCULATE TAX
The amount of tax charged on your order depends on many factors including the following:
- The type of item purchased
- The shipment or delivery address of your order
- The time and location of fulfillment
- The shipping method used to fulfill delivery
We provide an "Estimated Tax" at the time of Check Out and on the initial order confirmation. In some situations the factors used to calculate taxes can change between the time you place an order and when your shipment is finalized.
As a result, the tax calculated on your order may change. Items sold by Sonny’s and its affiliated companies that are shipped to the following states or picked up at our locations may be subject to tax:
- South Carolina
- North Carolina
- New York
RESALABLE/TAX EXEMPTION CERTIFICATE
If you have a resalable/tax exemption certificate please email it to firstname.lastname@example.org
Include the following information with the submission of your resalable/tax exemption certificate:
- Your account number
- Email address
- Telephone number
Credit terms are available upon approval. To apply, customers can contact our Customer Service department at 1-800-327-8723. Additional credit terms will apply. Select items are prepayment only and are not eligible for extended credit.
DAMAGED, LOST GOODS OR SHORTAGES
Any visible damage or lost goods noticed at the time of shipment should be immediately communicated to the carrier, noted on all delivery paperwork, and a freight claim filed. If damages are uncovered after delivery, the original packaging must be held for claim evaluation by the shipping company. All shipments should be inspected within five (5) business days for any shortages or hidden damages.
All products sold by Sonny's carry the manufacturer's warranties; these warranties are the sole responsibility of the manufacturer. There are no other warranties or representations of any kind expressed, or implied, by Sonny's Enterprises, LLC. The customer will be responsible for transportation, labor costs, and any other incidental expenses in connection with the warranty repair or replacement.
To return products shipped from Sonny's warehouse, utilize the FedEx label included with the original shipment. All returns must include a copy of the packing slip or a completed return form from the original shipment. Customers may be charged a return fee of $10 for use of the FedEx label depending on the reason for the return. Items ordered in error are subject to a re-stocking charge of up to 25%.
To return products that do not have a return label, or for warranty return requests, customers must request a Return Material Authorization (RMA) Number through the Support section of Sonny's website at www.sonnysdirect.com. Once the request has been processed, customers will receive instructions on returning the item to Sonny's or directly to the vendor, in the case that items were drop shipped from a third party. Items must be returned within 30 days of receipt of the RMA#, be in new and saleable condition, complete with all manuals, parts and accessories, as sold originally to avoid additional charges. All returned orders must include the RMA# on the shipping label, unless otherwise instructed. Return items must be shipped prepaid and insured. All returns shipped freight-collect will be rejected. We recommend that item(s) be returned in their original packaging. Please be advised that Sonny's will not be responsible for loss or damage during return shipment to Sonny's or third party vendors. Returns without a valid RMA# or missing required paperwork will not be processed. The returns department will contact the customer if there is contact information available and hold the package for fourteen (14) days from the date of receipt. If the customer does not follow up after initial contact, the item(s) will be discarded.
This website and all its content is copyright of Sonny’s Enterprises, LLC - © 2000-2018 Sonny’s Enterprises, LLC. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only.
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Information We Collect: Our web servers collect general data pertaining to each Site visitor, including the IP address, tracking codes, the domain name, the web page, the length of time spent and the pages accessed while visiting this Site. This information is collected to, among other things, aggregate information from online and offline sources, facilitate system administration, improve the content of the Site, customize and improve the user experience for Site visitors and customers, and improve customer service generally. We also collect personally identifiable and transactional information provided by companies and Site visitors that purchase products from that Site. This information includes contact information, shipping information, credit cardholder name, and card number/expiration date. We may also retain the content of the communications that are sent to our customer service representatives. This information helps us to respond to inquiries regarding this Site.
Use of Information Collected: We use the information that is collected from Site visitors and customers to, among other things, better serve customers, improve the content of this Site, and customize the shopping experience for Site visitors and customers. We may also use the information collected to notify Site visitors of changes to this Site, to notify Site visitors of new products, and for any other legitimate and lawful business purpose. We may share your information as follows: Among our various subsidiaries, divisions, parent organizations, and brands.
Website Security: Site security is a priority. We periodically review and update the security methods intended to protect information transmitted via this Site, including measures intended to secure and protect all personally identifiable information from loss, misuse, and alteration. Our Site uses industry-standard encryption technology. However, we cannot guarantee that any electronic commerce is totally secure. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of electronically stored sensitive personal data via email or by conspicuous posting on the Site as soon as possible to the extent consistent with (a) the legitimate needs of law enforcement, and (b) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Account Security: We are dedicated to ensuring that your account remains secure. Here are several actions you can take to help protect your account:
- Keep Your User ID and Password Secure. We ask for your password when you log-in to our site. We will never ask for your password in any unsolicited communication.
- To enhance your online safety, follow these recommendations to keep your personal information private:
- Don’t reveal your password to anyone.
- Change your password periodically.
Protect Your Account from Online Fraud:
- The Internet is not immune to fraud. Criminals will use spoof e-mails, phony web sites, and other deceptive practices to try to obtain your personal information; this is known as phishing.
- Spoof emails are phony emails that appear to have originated from a legitimate company. These phony emails ask you to go to a spoof web site and provide your personal account information. To bait you, often these deceptive emails may allude to an urgent matter concerning your account. In many cases, there is no easy way to determine that you are on a phony web site because the URL may contain the name of the company it is spoofing.
- Delete suspicious emails without opening them. If you do open a suspicious email, never click on a link or open an attachment contained in the suspicious email.
- Do not provide your sensitive information by email or phone.
- When entering private information, confirm your security by looking for a closed lock at the bottom of the Web page. Click on the lock icon to verify that the security certificate has been issued to our Site.
- If you believe that there is a problem with your account, please contact customer service. To report a suspicious email that uses our name, immediately forward it to Service@SonnysDirect.com or call 1-800-327-8723.
Unsubscribing from E-Mail Marketing: Each Site visitor can unsubscribe from receiving e-mail containing promotional offers from us simply by using the unsubscribe instructions located at the bottom of every email promotion.
Links: This Site contains links to other sites that are not owned, maintained, operated, or endorsed by or for Sonny's and not subject to the same Privacy and other Policies. We are not responsible for the content of those sites or the use of any information collected from you by those sites. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites and we disclaim any liability for links: (i) from another website to this Site, and (ii) to another website from this Site. You should read the other site’s privacy policies to understand how personal information collected about you is used and protected.
Policy Updates: From time to time we may change our privacy policies because of changes in the relevant and applicable legal or regulatory requirements, changes in our business or business practices, or in our attempts to better serve our customers. Notice of any material changes in the manner in which we handle personally identifiable information under this policy will be provided on the Site with an updated revision date. Please check the Site periodically for updates. Policy updates shall be effective the date the change is posted on the Site. By continuing to use the Site after we post any changes, you agree to the terms of the updated policy.
Content Disclaimer: The content of this website, including downloadable assets and other digital marketing materials, are for informational purposes only and does not constitute any legal, financial, or tax advice. Investments carry significant risk. You are expected to seek the advice of your own counsel and other professional advisors, especially with respect to any legal, regulatory, tax and accounting matters.
Updated October 29, 2018