Car Wash Management Training I
A differentiation advantage is achieved when you deliver customer benefits – better than your competitor.
Human Talent, your single greatest asset, can help you get there. How? By developing that talent.
More and more organizations are recognizing that in order to gain a competitive advantage, they need to make sure their people know how to handle themselves professionally when relating to customers and peers.
Any company trying to compete must figure out a way to engage the mind of nearly every employee.Jack Welch, Former CEO - General Electric
Investing in your employees encourages them to apply their tacit knowledge and soft skills – enhancing their self-worth and strengthening their commitment to your company’s performance. They are your only asset that cannot be replicated by your competitor. After all, they are “the company” from a customers’ viewpoint.
Educating, training and developing human talent is a critical success factor in creating or strengthening a competitive advantage. Our 5-day Management I program focusing on Express Exterior models, engages participants in learning about the human resource aspects of a professional car wash operation and the importance of creating a sustainable competitive advantage.
What you'll learn in this course:
Day 1: Monday
An introduction to CarWash College
What employees need to know
What managers need to know
Scheduling best practices
Day 2: Tuesday
Finding good people
Matching people to the job
New employee orientation
Holding effective meetings
Day 3: Wednesday
How to train new employees
How to coach existing employees
Customer and employee relations
How to deal with problem cars
Handling damage claims
Day 4: Thursday
Analyzing financial results
Managing operational costs
Systems & reporting
Holding people accountable at a car wash
Day 5: Friday
Looking to build or buy a car wash?
Want to increase wash quality?
Need to grow revenue?
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