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Damage Claims
Reducing damage to your business through diplomacy
By Anthony Analetto
President - SONNY'S The Car Wash Factory Equipment Division
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| The second rule of navigating damage claims is to embrace the principle that most people are reasonable (you'll have to read all the way to the bottom for the first rule). If your mind just filled with the memory of a screaming customer demanding payment on the spot for damage they believed came from your wash, I realize it may be hard to believe, but let me repeat, most people truly are reasonable… |
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Coaching
What did we do right? What happened that we didn't expect? What can we do better next week?
By Anthony Analetto
President - SONNY'S The Car Wash Factory Equipment Division
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“The person that said winning isn't everything, never won anything.” Mia Hamm
Watching a well-run car wash on a busy day is a magical experience. Volume starts to spike, everything starts to click, and rhythm takes control. Employees automatically adjust equipment and procedures to handle the volume … |
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One Wash Cycle per Every Three Pounds
5-Steps to Finding Innovative Solutions to Grow Your Business
By Anthony Analetto
President - SONNY'S The Car Wash Factory Equipment Division
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| While sitting down to write this article, only two weeks since Thanksgiving, a colleague called. Before talking about business, we had to first cover a very important annual topic – what innovations we came up with in the preparation of our Thanksgiving Day turkeys – and how it relates to car washing … |
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Catch a Rising Star
Seven things you can do to uncover and cultivate employee passion
By Anthony Analetto
President - SONNY'S The Car Wash Factory Equipment Division
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| Last week I had an eye opening experience. A group of friends and I chartered a boat and went sail fishing off the Florida Keys. Six guys on a boat, four of which, including me, were sail fishing "rookies". By noon, all four rookies had each caught and released a 6 to 7 foot sailfish ranging from 35 to 75 pounds … |
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Full-Serve to Flex-Serve Conversion – Lessons Learned
Interview with Jim Mulholland, Owner of Busy Bee Car Wash
By Anthony Analetto
President - SONNY'S The Car Wash Factory Equipment Division
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| Few businesses remain content with the status quo – especially when confronted with a business climate that seems to be changing all around. Wash performance, customer service, facility improvements, and advertising are a few of the common areas addressed. A more recent trend has been the growing … |
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Efficiency and Variable Expense
Getting in control of your cost per car
By Anthony Analetto
President - SONNY'S The Car Wash Factory
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| "The harder you work, the luckier you get." This statement is almost as fundamental to business success as the equation that revenue minus expense equals profit. Now embrace the truth that it's better to look before you leap, and you can almost always trust that these three basic concepts can gu… |
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New Year's Resolutions
Making a List — Checking it Twice
By Anthony Analetto
President - SONNY'S The Car Wash Factory
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| It's that time of year again — time to implement the preventive maintenance program or assemble that staff training manual you've been planning to do for the last 12 months. 2008 New Year's resolutions are at hand. Can you think of any project you intended to complete last year to grow … |
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What Can Be Done
8 steps to consider when planning upgrades to your wash
By Anthony Analetto
President - SONNY'S The Car Wash Factory
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| When is the next upgrade to your car wash planned? What are you planning to update and why? It's not a secret that remaining competitive in any field or industry demands constant improvement. For most of us, our motivation to improve falls into one of two categories: we either fix things to solv… |
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Leverage Your Labor
Building a competitive advantage
By Anthony Analetto
President - SONNY'S The Car Wash Factory
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| It is not uncommon for today's full-serve wash to hire and fire nearly 400 employees per year. For some readers this number may seem unbelievable. Others would consider it conservative. The reality is that numerous parts of the country are experiencing rapid shifts in the labor supply that warra… |
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Getting Back to Basics
Automation, Innovation, & the ICA Car Care World Expo
By Anthony Analetto
President - SONNY'S The Car Wash Factory
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| Getting back to basics seems to be the battle cry of many businesses trying to navigate our current economy. The mood of our country seems to have changed overnight. Reckless speculation has been replaced by cautious deliberation … and, it's show time! Next week, professional car washing… |
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The White Elephant in the Room
Less room for error than ever before
By Anthony Analetto
President - SONNY'S The Car Wash Factory
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| "In any moment of decision, the best thing you can do is the right thing. The worst thing you can do is nothing." - Theodore Roosevelt There's a huge white elephant in the backroom of every car wash. Although it's impossible to overlook, lately, it seems many car wash owners I speak with are … |
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Where's Oscar?
Balancing labor reduction and operating flexibility
By Anthony Analetto
President - SONNY'S The Car Wash Factory
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| Whether it's cold, rain, or recession, there is no shortage of inconsistent patterns wreaking havoc on the predictable hours to keep your doors open. It's a catch 22 situation. If you close early or open late on questionable days, you risk alienating loyal customers who show up expecting to ge… |
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Full-Serve Profit Opportunity
4 Steps to Adding an Automated Express Lane
By Anthony Analetto
President - SONNY'S The Car Wash Factory Equipment Division
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| In the last several years full-serve car washing has entered what I like to call a "conundrum". Customers are reluctant to pay more for a full-serve car wash in proportion to operators rising labor costs. Operators must reduce hours of operation to only the peak times with high traff… |
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Express Detailing
Extra profit center made easy
By Anthony Analetto
President - SONNY'S The Car Wash Factory Equipment Division
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| There is really no debate. If you have the space available at your wash – adding express detailing services can be a great money maker. At many car washes, it's the difference between operating in the red or in the black. Setting up requires only one free bay and … |
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Improve Your Bottom Line
Increase Revenue, Reduce Expenses
By Marc Taglienti
Equipment Sales - SONNY'S The Car Wash Factory
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| In any business the main objective is to make money. The car wash business is no different. Whether you operate a full service wash, flex-serve, or express, the philosophy is simple, increase your revenue and reduce your expenses. How? There are several ways to increase revenue by adding servi… |
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3 Steps to Grow Your Business in 2011
(and make it your best year yet!)
By Anthony Analetto
President - SONNY'S The Car Wash Factory
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| I've always liked the expression "if everyone seems to be thinking alike, then no one is thinking." Whether you believe that global recovery in 2011 is for real, or that we have a few more years to go – positioning your car wash business to grow over the coming year requires thought and planning… |
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